In a bid to offer superior customer service to its users, d2h(direct to home) operator has launched “Whatsapp Missed Service.” The operator has thereby updated the home page with the banner regarding the update service. The banner carries the message ‘updates on Whatsapp” (coming soon). With the new service, the d2h operator keeps its customers updated with the account related information as well as the best offers. Dish TV, on the other hand, had introduced the Whatsapp update service last year in May 2019.
Whatsapp Update Service: Complete Details
According to the report, the d2h operator has rolled out the new Whatsapp service from February 11. However, the functionality of the service is yet to be available to the subscribers and would be available soon. Through the service, the d2h keeps its customers updated with the account information as well as the best offers available for them. The d2h customers can subscribe to the new Whatsapp update service by giving a missed call to 97818-97818 from their registered mobile number.
The new Whatsapp update service is yet to be started. The subscribers who called on the number received the message confirming their successful registration for the service. The d2h has been displaying a banner ad for the same on the home page. As per the banner ad, the new Whatsapp update service is said to be coming soon.
DTH Market in India
The DTH market in India is witnessing a cut-throat competition as many players are vying to establish their supremacy. Many big players like Airtel, Dish TV, Tata Sky, and d2h offer many different types of set-top (STBs) boxes packed with a wide range of features and available at different price brackets. Also, with the new Trai rules, customers have the choice to pick their channels of choice on the A-la-Carte basis and create their own customised pack. Hence, it becomes an absolute necessity for DTH operators to offer excellent customer service to survive in the competition. The new d2h WhatsApp Missed Call Service is one such customer-centric move.